RETURNS & REPLACEMENTS
We will gladly accept the return of products that are defective due to defects in
manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment
mistakes that we make resulting in the shipment of incorrect product to you will also be
accepted for return 30 days from the date of purchase.
All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item’s page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer’s expense. Once your return has been inspected, please allow 7 business days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund.
To request your Return Authorization Number, please follow these steps:
- Read and agree to the Returns Policy and Procedure above.
- Email: [email protected] – We will need your order number and the Item ID number of the product you wish to return.
If for any reason you are not completely satisfied with your Albcorp order, you can return your merchandise within 30 days from the date of purchase. The following options are available to you.
Refund: Items can be returned for a refund to the original method of payment if returned within 30 days.
Cancelling Orders: Once an order is placed, it can only be cancelled for a refund if it has not been processed by the shipping department. After the order is sent to the Shipping department, the order cannot be changed or canceled. If you cancel the order by refusing the shipment the delivery, return shipping will be subtracted from your refund.
Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine wither replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.
Buyer is responsible for shipping on a return: All items being returned must have all original packaging and tags. All items must be in New Condition, not altered in anyway and must be free of all dog hair/stains/odors. If items arrive with any of the above issues, product will be returned to the customer and a refund will not be issued.
PRIVACY & SECURITY
This is the web site of albcorpshop.com We can be reached via e-mail at [email protected]. Payment information is collected at the time of purchase (e.g., credit card number and billing address) but no information on consumers who browse our website.
The information we collect is disclosed when legally required to do so, at the request of governmental authorities investigating, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website and order fulfillment. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email address.
- What we collect?
We may collect the following information:
- Contact Information Including Email Address
- Demographic Information Such as Postcode, Preferences, and Interests
- Other Information Relevant to Customer Surveys and/or Offers
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- Internal Record Keeping.
We May Use the
- Information to Improve Our Products and Services.
- We May Periodically Send Promotional Emails About New Products,
Special Offers or Other Information Which We Think You May Find
Interesting Using the Email Address Which You Have Provided.
- We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
- We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
- For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in each shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
- Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
- These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
- We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM EST , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
- Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.